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Cancellation by delegates
To cancel a booking of an ACAT event or workshop, notice of cancellation must be given by email to firstname.lastname@example.org
If you cancel at least one calendar month prior to the start of the course you will receive a refund of your delegate fee minus a £25 administration fee.
If you cancel less than one month before the event you will not be entitled to a refund.
The exception to this is ACAT's National CAT Conference and any International CAT Conference bookable through ACAT - for these conference events any cancellation eligible for refund (less £25) must be made at least two calendar months prior to start of conference. There will be no refund if cancelled less than two calendar months before conference.
No refund will be made for non-attendance at the event.
ACAT may consider name changes for attendees if sufficient prior notice is given. Please inform ACAT at least 5 working days prior to the event by phone or email.
Cancellation by ACAT
ACAT will endeavour to deliver events as advertised but there may inevitably be occasions where, in exceptional circumstances, we have to cancel an event. In the case of event cancellation delegates will either be offered an alternative date or a full refund.
ACAT cannot refund any advance, non-refundable travel or accommodation bookings. Please consider this when making arrangements to attend. Please note also that ACAT will not compensate for time spent travelling or away from the place of work.
If a Force Majeure event (war, riots etc) forces cancellation or postponement, ACAT shall assume no liability whatsoever.
Change of Programme
ACAT reserves the right to change programme content and presenters.
Feedback and Marketing
Any feedback provided by delegates may be used by ACAT in marketing future events unless you advise us otherwise. Any comments will be quoted anonymously.
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