Web-site restrictions

ACAT is moving to a new website shortly. Due to unforeseen technical issues, the launch has been postponed briefly until Tuesday, 6th May.

In preparation, this website no longer lets members renew their membership. ACAT Administration are likewise unable to process membership renewals until the new site opens.

Please do not update any personal details on your member/friend profile, as changes at this point will not be transferred to the new site.

Thank you for your patience, and we look forward to welcoming you to a new website after the Early May bank holiday.

Concerns and Complaints Procedure Appendix 3:  Mediation Guidance

Mediation as a means to conciliation and resolution:

  1. It is a key practice principle of ACAT’s Concerns and Complaints Procedure, that “informal resolution of concerns and complaints is encouraged at all stages in the process, as far as is compatible with public safety”.  This key practice principle seeks to respect and promote both parties’ ability and will to satisfactorily resolve the matter themselves, and thereby obviating escalation to the more formal stages of the Concerns and Complaints process, which are necessarily more complicated, lengthy and potentially stressful.
  2. Mediation is where a third party, a mediator, is introduced with the consent of both parties, to assist them to achieve conciliation and informal resolution. The mediator will variously facilitate communication between the two parties, by acting as a go-between with written / verbal messages ; by telephone / teleconferencing ; or by face to face three-way meetings.
  3. Mediation is a process, which needs to be undertaken with some interpersonal skill and where the mediator is trusted, by both parties, to be unbiased and well intentioned.  The mediator therefore needs to have been previously uninvolved in the matter.  S/he may be an ACAT member or a member of a similar organisation, so long as s/he is judged to have suitable interpersonal skills, either formally accredited as a mediator or not.
  4. In ACAT’s Concerns and Complaints Procedure, the person who commissions mediation will be the Chair of the Ethics Panel at the informal (Initial Screening) stage, or the Chair of either the Investigation Panel or the Adjudication Panel at the formal stages.
  5. The person who arranges the mediation, and oversees reporting arrangements to the commissioner of the mediation, is the Concerns and Complaints Officer.  The Concerns and Complaints Officer will have recourse to a small pool of mediators, deemed suitable to undertake the role.
  6. If mediation is successful, the mediator drafts a Conclusion Agreement for the complainant and therapist to sign, and submits it via the Concerns and Complaints Officer to the commissioner.  The commissioner may accept the Agreement and arrange for implementation and monitoring by the Concerns and Complaints Officer, or reject it and (re)start the Concerns and Complaints Procedure.
  7. If mediation is unsuccessful, the mediator submits a report to the Commissioner via the Concerns and Complaints Officer, outlining why so, and prospects for any further informal resolution.  The commissioner will then decide whether to move (back) into formal Concerns and Complaints Procedure.

 

Approved at the ACAT AGM on 11 July 2014

UK Council for Psychotherapy
ACAT Calendar for May
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88th May 2025
CPD Event: CAT and Reflective Practice: Skills for Facilitation - offered by Catalyse
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1717th May 2025
CPD Event: EDI Race and Culture CPD workshop - offered by CAT Cumbria
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2222nd May 2025
CPD Event: ACAT: The embodiment of reciprocal roles as a reflective
2323rd May 2025
ACAT Annual Conference: 29th ACAT National Conference
ACAT AGM: Annual General Meeting
ACAT Annual Conference: ACAT National Conference 2025
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ACAT Administration Manager:Maria Cross

ACAT Administrator:Alison Marfell

ACAT Financial Administrator:Louise Barter

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